Privacy Policy

INTRODUCTION

McHale Komatsu is committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, store and disclose your personal information.

This policy applies to any personal information provided by you through the McHale Komatsu website (www.mchalekomatsu.com).

It is important that you read this privacy policy together with any other privacy policy McHale Komatsu may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your personal information. This policy supplements these other policies and is not intended to override them.

WHY DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?

McHale Komatsu Ltd collects personal information about you to deal with any enquiries you may have about them, to improve and develop these for the future and send you marketing materials if you have opted in to receive this.

WHAT PERSONAL INFORMATION DO WE COLLECT?

McHale Komatsu collects the following types of personal information about you:
Forename and surname
E-mail address
Telephone number
Company Name
Address
Details of your enquiry

McHale Komatsu often use KOMTRAX, telematics software which provides the machine location, critical machine alerts, maintenance records and other information about the functioning of your Komatsu product. This information will be processed by McHale Komatsu in accordance with KOMTRAX Privacy Policy.

COOKIES

For detailed information on the cookies we use and the purposes for which we use them see the McHale Komatsu Cookies Policy.

HOW DO WE RECEIVE PERSONAL INFORMATION ABOUT YOU?

McHale Komatsu receives this personal information about you:
• When you contact us directly or visit the McHale Komatsu website (www.mchalekomatsu.com) and fill out an enquiry form or sign up to the newsletter.

HOW DO WE USE PERSONAL INFORMATION ABOUT YOU?

McHale Komatsu uses this personal information about you:
To identify who you are when you contact us

• To provide you with the McHale Komatsu products or services you have requested and to understand what McHale Komatsu products you may be interested in.
• To contact you regarding your McHale Komatsu products to answer your technical queries or general enquiries or to administer warranty claims or product safety related communications.
• To improve McHale Komatsu products or services and to carry out customer surveys.
• To resolve complaints or issues you may have with a McHale Komatsu product or service.
• To send you marketing information about McHale Komatsu products or services.
• To invite you to McHale Komatsu events you may be interested in.

HOW WILL WE CONTACT YOU?

McHale Komatsu, and its third party service providers (e.g., marketing fulfilment agencies) may contact you by post, telephone, email and/or text message, unless you have told us not to or have registered with the telephone or post preference services.

WHO DO WE PROVIDE THIS PERSONAL INFORMATION TO?

McHale Komatsu will provide your personal information to:
• In house Finance if you are acquiring or are interested in acquiring their products or services
• Our service providers who perform services on our behalf, such as marketing fulfilment agencies or IT service providers.

WHERE WE STORE YOUR INFORMATION

All personal information we have about you is stored on secure servers operated by McHale Komatsu or its third party service providers. These third party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. McHale Komatsu ensures that these third party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.

DATA TRANSFERS

Your personal information may be transferred to McHale Komatsu offices operating in countries outside the European Economic Area (EEA) or may be processed by McHale Komatsu’s third party service providers based or operating outside the EEA. McHale Komatsu will use appropriate safeguards to ensure that your personal data is treated securely and in accordance the Data Protection legislation in connection to such transfers or processing of your personal data outside the EEA.

DATA RETENTION

Your personal information will be held in McHale Komatsu’s customer relationship management systems for an indefinite period to manage our relationship with you. McHale Komatsu will carry out periodic data cleanses of this information to ensure that it is up to date and accurate.

YOUR RIGHTS

You have the following rights in connection with your personal information processed by McHale Komatsu:
• ACCESS – you can request access to your personal information and further details about how your personal information is handled by McHale Komatsu.
• OBJECT – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing isn’t necessary for the purposes of the legitimate interests pursued by McHale Komatsu or by a third party.
• RECTIFICATION – you can request rectification of any incorrect personal data held about you.
• ERASURE – you can request erasure of any personal data where the processing isn’t necessary for the purposes of the legitimate interests pursued by McHale Komatsu or by a third party.

You have the right at any time to withdraw consent to receiving marketing from McHale Komatsu and/or to amend the delivery method we use. To manage your rights and delivery preferences please follow the instructions in our marketing communications, enquiry forms or write to us at:

Post: Marketing, McHale Komatsu, Padgets Lane, Redditch, Worcestershire, B98 0RT, United Kingdom.

Email: marketing@mchalekomatsu.com

You can also exercise any of these rights at any time by contacting us using the contact details provided below.

If you are concerned or have questions about how McHale Komatsu handles your personal data, please contact us and we will do our best to assist you.
Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed through the following link https://ico.org.uk/concerns/.

CHANGES TO OUR PRIVACY POLICY

McHale Komatsu Ltd reserve the right to revise this privacy policy or any part of it from time to time. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT DETAILS

Questions, comments and requests regarding this privacy policy should be addressed to Marketing, McHale Komatsu, Padgets Lane, Redditch, Worcestershire, B98 0RT, United Kingdom.

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